Privacy Policy

1Who This Policy Covers

This Privacy Policy applies to nobelmediassistance.com (the "Website") and to anyone who visits the Website, submits an enquiry form, or contacts Nobel Medi Assistance ("we," "us," "our," "Nobel Medi Assistance") by phone, email or WhatsApp. It explains what personal and medical information we collect, why we collect it, who we share it with, and the choices and rights you have over it.

2Information We Collect

We collect information in two ways: what you give us directly, and what is generated automatically when you use the Website.

You are never required to submit medical reports through the Website to browse it. Reports are only collected when you choose to share them, typically to request a cost estimate or second opinion.

3How We Use Your Information

• To respond to your enquiry and arrange a second opinion, cost estimate or consultation with a partner hospital.
• To coordinate appointments, visa invitation letters, travel and accommodation, where you have asked for this support.
• To communicate with you about your enquiry or ongoing case by phone, email or WhatsApp.
• To improve the Website, understand which content is useful, and keep it secure.
• To meet legal, regulatory or accreditation obligations.

4Who We Share Information With

We share your enquiry and medical information only where necessary to deliver the service you have asked for:

• Partner hospitals and doctors reviewing your case, limited to the specific hospital or doctor relevant to your enquiry.
• Service providers who support our operations, such as website hosting, email delivery, WhatsApp Business messaging, and analytics tools, under terms that require them to protect your data and use it only to provide their service to us.
• Visa, travel or accommodation partners, only where you have asked us to coordinate that support and only the details needed for that purpose.
• Legal or regulatory authorities, where required by law.

We do not sell, rent or trade your personal or medical information to third parties for their own marketing purposes.

5Cookies and Analytics

The Website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. This may include analytics tools that record aggregate, non-identifying usage patterns. You can control or disable cookies through your browser settings, though some parts of the Website may not function as intended if you do.

6Data Retention

We retain enquiry and medical information for as long as needed to assist with your case, respond to follow-up questions, and meet legal, tax or accreditation record-keeping requirements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymise it.

7Data Security

We use reasonable technical and organisational measures to protect the information you share with us, including restricting access to medical reports to staff and partner hospitals directly involved in your case. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security, but we take your privacy seriously and review our practices on an ongoing basis.

8International Data Transfer

Nobel Medi Assistance is based in India, and information you submit is processed and stored in India. If you are contacting us from outside India, your information will be transferred to and processed in India, and by using the Website or contacting us, you consent to that transfer.

9Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request that it be corrected or updated, request deletion, withdraw consent for future use, or object to certain processing. To exercise any of these rights, contact our team using the details below. We will respond within a reasonable time and may need to verify your identity before acting on your request.

10Children's Privacy

The Website is not directed at children. Where a parent or guardian submits information on behalf of a minor patient for the purpose of arranging that minor's treatment, this is handled under the same protections described in this Policy, with the parent or guardian responsible for the accuracy of information provided.

11Third-Party Links

The Website may link to hospital websites, doctor profiles, or other third-party resources. This Privacy Policy does not apply to those external sites, and we encourage you to review their own privacy policies before sharing information with them.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "last updated" date at the top of this page shows when it was last revised. Continued use of the Website after changes are posted means you accept the revised Policy.

13Contact Us

If you have questions about this Privacy Policy, or want to access, correct or delete information we hold about you, please reach out to our team directly.